CALSEIA recognizes that customer confidence in products and workmanship is key to achieving this mission. CALSEIA has a Code of Ethics that its members must comply with to be considered in good standing. CALSEIA has established an Ethics Committee from its members to investigate complaints from solar customers who have done business with a CALSEIA member.
CALSEIA’s complaint investigation is an open process. Any investigation will be with the full knowledge of all parties involved. A copy of the Complaint will be sent to the company you have named. The company will be given an opportunity to respond to you and to CALSEIA. In the event the company involved in your complaint is not a member of CALSEIA, CALSEIA cannot compel any response from the company. However, to the extent CALSEIA can respond to complaints in a way that is helpful or informative, CALSEIA will endeavor to do so. Complaints outside of California should seek assistance from a local solar association, or state and local authorities. The Contractor State License Board is an excellent resource in investigating both licensed and unlicensed contractors in California.
Complaints may be investigated by CALSEIA if a complete Authorization to Investigate is received by CALSEIA. CALSEIA will not investigate anonymous complaints.
On behalf of the California Solar Energy Industries Association and its membership, we wish to thank you in advance for your cooperation with our Ethics Conduct Investigation. To most effectively serve all parties involved in the allegation(s), and to assist in resolution, please provide the information requested on the form below. You may return the form by mail or by email addressed to: CALSEIA at 1107 9th St., Suite 820 Sacramento, CA 95814 or firstname.lastname@example.org (email is preferred).
For Solar Customers
Code of Ethics
The California Solar Energy Industries Association and its members recognize certain obligations to the general public, to their customers, to the solar industry and to related professions and industries. These obligations bind the members of the association to conduct business and promote their products and services in a manner which assures the public health, safety and welfare through careful design, installation, operation and maintenance of solar energy systems, and which contributes to the professional advancement of the Solar Energy Industry. To fulfill these obligations, members of CALSEIA pledge to uphold the following Principles:
Chair: Ed Murray, Aztec Solar